PSU

Life Insurance Corporation of India (LIC)

Five evidence-based challenges identified for this entity, each paired with a ready-to-build AI tool specification — free for the Government of India to deploy.

Top 5 Challenges

Drawn from official reports, audits, parliamentary material and public feedback. Framed as improvement opportunities, never as criticism.

1
Claims settlement turnaround varies widely across zones, needing workflow analytics and triage
2
Policy lapses and weak persistency erode long-term value, requiring predictive retention outreach
3
Productivity across the vast agent network needs data-driven coaching and lead support
4
Large unclaimed policyholder amounts require proactive tracing and settlement campaigns
5
Digital service adoption lags, with app and portal grievances needing rapid resolution

Five AI Tools

Each tool answers the matching challenge above, and is built on curated official sources with safeguards and human oversight.

Bima Sarathi

Claims Settlement Acceleration Copilot

A claims-workflow copilot for LIC divisional and zonal claims teams. It triages maturity and death claims, tracks turnaround against IRDAI timelines, flags stuck cases and missing documents, and drafts requirement letters and settlement notes.

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Sthirta Netra

Policy Persistency Analytics

A persistency analytics assistant for LIC marketing and CRM teams. It analyses lapse patterns by product, channel and geography, scores policies at revival risk, designs premium-reminder and revival campaigns, and tracks 13th and 61st month persistency gains.

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Abhikarta Mitra

Agent Productivity Assistant

A coaching and enablement assistant for LIC development officers and agents. It analyses agent activity and conversion data, suggests personalised coaching plans, explains products and illustrations simply, and drafts compliant client communications in local languages.

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Dhan Darpan

Unclaimed Amounts Tracing Copilot

A tracing and outreach copilot for LIC teams reducing unclaimed policyholder amounts. It segments unclaimed cases, plans multi-channel tracing campaigns, drafts claim-initiation guidance for beneficiaries, and tracks settlement and SCWF-transfer compliance.

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Grahak Doot

Policyholder Grievance Resolution Assistant

A digital-service grievance assistant for LIC customer zones. It resolves app, portal and payment issues, drafts multilingual responses within IRDAI grievance timelines, guides users through LIC digital services, and escalates unresolved cases to Bima Bharosa.

View build spec

Are you from Life Insurance Corporation of India (LIC)?

We will build, deploy and hand over these five tools to your office free of charge, as a seva to the nation. No licence fee, no lock-in.

Contact the project team