PSU
Coming soon
Vapasi Setu
Vapasi Setu — Refund Grievance Resolution Copilot
Challenge addressed
Refund and failed-transaction grievances require faster automated triage and resolution
What this tool does
A refund grievance copilot for IRCTC customer-care teams that triages failed-transaction and cancellation refund complaints, checks them against Railway Refund Rules and TDR timelines, and drafts consistent, citable responses.
Other tools for Indian Railway Catering and Tourism Corporation Ltd (IRCTC)
Are you from Indian Railway Catering and Tourism Corporation Ltd (IRCTC)?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team