Ministry
Live
Swachh Darpan
Swachh Darpan — Onboard Services Quality Monitor
Challenge addressed
Catering and cleanliness complaints recur with weak contractor performance accountability loops
What this tool does
Monitors onboard cleanliness and catering quality for Railways: aggregates RailMadad complaints and inspection scores into contractor scorecards, flags SLA breaches eligible for penalty, and tracks corrective action to close the accountability loop.
Are you from Ministry of Railways?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team