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Rail Mitra
Rail Mitra — Passenger Grievance Triage Copilot
Challenge addressed
RailMadad passenger grievances need faster triage and consistent response quality across zones
What this tool does
Triage copilot for RailMadad grievance cells: classifies passenger complaints in any Indian language, sets urgency, routes to the right department, and drafts consistent, empathetic replies with correct rule citations across all zones.
Are you from Ministry of Railways?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team