PSU
Coming soon
Seva Vaani
Seva Vaani — Customer Grievance Voice Copilot
Challenge addressed
Billing disputes and service grievances pile up across consumer and enterprise segments
What this tool does
A grievance-resolution copilot for BSNL customer service centres. It triages billing and service complaints across mobile, landline and FTTH, drafts empathetic multilingual replies, applies TRAI QoS timelines, and escalates unresolved cases with full context.
Other tools for Bharat Sanchar Nigam Ltd (BSNL)
Are you from Bharat Sanchar Nigam Ltd (BSNL)?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team