Bharat Sanchar Nigam Ltd (BSNL)
Five evidence-based challenges identified for this entity, each paired with a ready-to-build AI tool specification — free for the Government of India to deploy.
Top 5 Challenges
Drawn from official reports, audits, parliamentary material and public feedback. Framed as improvement opportunities, never as criticism.
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1
Nationwide 4G rollout milestones slip, needing site-level deployment tracking and escalation
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2
Continuous subscriber churn to private operators requires retention analytics and win-back campaigns
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3
Billing disputes and service grievances pile up across consumer and enterprise segments
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4
Network faults take long to detect and repair without predictive monitoring
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5
Revenue assurance gaps and untapped enterprise segments need systematic leakage and opportunity analytics
Five AI Tools
Each tool answers the matching challenge above, and is built on curated official sources with safeguards and human oversight.
Tarang Setu
4G Rollout Tracking Copilot
A deployment-tracking copilot for BSNL's network planning and circle teams rolling out indigenous 4G. It consolidates site-level status, flags slipping milestones, traces blockers like power, backhaul or ROW, and drafts escalations to vendors and circles.
View build specGrahak Darpan
Subscriber Churn Analytics
A retention analytics assistant for BSNL marketing and circle sales teams. It analyses churn and MNP port-out patterns, segments at-risk subscribers, designs compliant win-back campaigns, and tracks campaign results against TRAI subscriber trends.
View build specSeva Vaani
Customer Grievance Voice Copilot
A grievance-resolution copilot for BSNL customer service centres. It triages billing and service complaints across mobile, landline and FTTH, drafts empathetic multilingual replies, applies TRAI QoS timelines, and escalates unresolved cases with full context.
View build specDosh Netra
Network Fault Prediction Intelligence
A fault-intelligence assistant for BSNL NOC and field maintenance teams. It analyses alarms, outage tickets and fibre-cut patterns to predict failure-prone elements, prioritise repairs by subscriber impact, and cut mean-time-to-repair across circles.
View build specAay Drishti
Revenue Assurance Analytics
A revenue-assurance assistant for BSNL finance and enterprise business teams. It reconciles usage, billing and collections to surface leakages, flags unbilled or underbilled services, and identifies enterprise upsell opportunities in leased lines and FTTH.
View build specAre you from Bharat Sanchar Nigam Ltd (BSNL)?
We will build, deploy and hand over these five tools to your office free of charge, as a seva to the nation. No licence fee, no lock-in.
Contact the project team