Statutory Body
Coming soon
Yatri Mitra
Yatri Mitra — Passenger Grievance Response Copilot
Challenge addressed
Passenger complaints on facilities and baggage face slow, fragmented resolution
What this tool does
Helps AAI terminal managers and grievance cells resolve passenger complaints from AirSewa, social media and helpdesks: classifies issues, drafts empathetic replies in the passenger's language, routes cases to the right agency, and tracks resolution timelines.
Other tools for Airports Authority of India (AAI)
Are you from Airports Authority of India (AAI)?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team