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Yatra Mitra
Yatra Mitra — Passenger Grievance Resolution Copilot
Challenge addressed
Rising passenger grievances over refunds, delays and cancellations strain AirSewa response capacity
What this tool does
Triages air passenger grievances — refunds, delays, cancellations, baggage — against DGCA Civil Aviation Requirements, drafts airline escalations, and tracks resolution timelines, easing pressure on AirSewa response teams.
Are you from Ministry of Civil Aviation?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team