Regulator
Coming soon
Shikayat Sarathi
Shikayat Sarathi — Ombudsman Complaint Triage Copilot
Challenge addressed
Banking ombudsman receives lakhs of complaints yearly with slow triage and inconsistent classification
What this tool does
Complaint triage copilot for RBI Ombudsman offices: classifies complaints under RB-IOS 2021, checks maintainability, routes cases, and drafts consistent resolution notes - cutting pendency in a lakhs-per-year caseload.
Are you from Reserve Bank of India?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team