Ministry
Coming soon
Seva Setu
Seva Setu — Immigration Service Grievance Tracker
Challenge addressed
FCRA, visa and OCI service processing delays generate sustained grievance volumes
What this tool does
Tracks FCRA, visa and OCI service grievances for the MHA Foreigners Division: classifies complaints, maps cases to process stages on FCRA online, e-FRRO and OCI portals, drafts replies, flags aged files, and compiles delay-pattern digests.
Are you from Ministry of Home Affairs?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team