PSU (Navratna)
Coming soon
Seva Mitra
Seva Mitra — After-Sales Support Copilot
Challenge addressed
After-sales support and spares response times for armed forces customers need improvement
What this tool does
Speeds BEL's after-sales response to armed forces customers by triaging defect and spares requests, tracking each case against committed timelines, guiding field engineers with system-specific fixes, and escalating ageing cases before fleet readiness suffers.
Are you from Bharat Electronics Ltd (BEL)?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team