Department
Coming soon
Seva Doot
Seva Doot — Health Grievance Resolution Tracker
Challenge addressed
Grievances on CGHS and hospital services face slow multi-level redressal
What this tool does
A grievance resolution tracker for CGHS and public hospital services: classifies complaints, routes each to the accountable level — wellness centre, hospital, CGHS city unit or ministry — tracks ageing against CPGRAMS timelines, and drafts empathetic, accurate replies.
Other tools for Department of Health and Family Welfare
Are you from Department of Health and Family Welfare?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team