Ministry
Coming soon
Pravaas Mitra
Pravaas Mitra — Passport Service Grievance Copilot
Challenge addressed
Passport appointment backlogs and service grievances persist in high-demand regions
What this tool does
Helps CPV Division and Regional Passport Offices resolve passport service grievances: classifies complaints on appointments, police verification and documentation, drafts empathetic replies in English and Hindi, and surfaces systemic backlog patterns by RPO.
Other tools for Ministry of External Affairs
Are you from Ministry of External Affairs?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team