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Nyaya Disha

Nyaya Disha — Consumer Case Backlog Triage

Challenge addressed

Consumer commission case backlogs delay redressal for years

What this tool does

Helps consumer commissions and the Department of Consumer Affairs triage case backlogs by clustering similar matters, flagging settlement and mediation candidates, and producing cause-list and pendency analytics from e-daakhil and CONFONET data.

Are you from Department of Consumer Affairs?

We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.

Contact the project team

Contact the project team

For ministries, departments and public bodies — and for anyone reporting a correction.

Please do not send citizen data, Aadhaar numbers or any personal identifiers. We use your details only to reply to this enquiry.