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Kar Sahayak
Kar Sahayak — Tax Grievance Resolution Copilot
Challenge addressed
Tax refund delays and grievance volumes remain high on CPGRAMS and portal channels
What this tool does
Helps CBDT and CBIC grievance teams resolve tax refund complaints faster: classifies e-Nivaran and CPGRAMS cases, pinpoints root causes like bank validation or TDS mismatch, drafts replies citing the Income-tax Act, and compiles weekly root-cause digests.
Are you from Ministry of Finance?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team