PSU (Navratna)
Coming soon
Grahak Setu
Grahak Setu — Customer Service Grievance Copilot
Challenge addressed
Customer booking, tracking and grievance handling need a unified digital service layer
What this tool does
Customer service copilot for CONCOR. Answers booking and tracking queries from official data, triages complaints by severity, drafts replies with clear timelines and escalates unresolved cases, giving shippers one consistent service experience.
Other tools for Container Corporation of India Ltd (CONCOR)
Are you from Container Corporation of India Ltd (CONCOR)?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team