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Dava Vaani

Dava Vaani — Medicine Grievance Triage Copilot

Challenge addressed

Public grievances on medicine quality and availability lack integrated triage

What this tool does

Triages citizen grievances about medicine quality, pricing and availability for the Department of Pharmaceuticals, classifying each complaint, routing it to the right authority such as NPPA, PMBI or state drug controllers, and drafting clear replies.

Are you from Department of Pharmaceuticals?

We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.

Contact the project team

Contact the project team

For ministries, departments and public bodies — and for anyone reporting a correction.

Please do not send citizen data, Aadhaar numbers or any personal identifiers. We use your details only to reply to this enquiry.