Department
Coming soon
Dak Mitra
Dak Mitra — Postal Grievance Resolution Assistant
Challenge addressed
Post office passbook and account grievances face slow resolution
What this tool does
Accelerates resolution of post office savings bank and mail grievances — classifying complaints, retrieving the applicable POSB rules, drafting courteous replies and tracking escalation timelines for Department of Posts grievance teams.
Are you from Department of Posts?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team