Ministry
Coming soon
Bijli Vaani
Bijli Vaani — Consumer Grievance Intelligence Assistant
Challenge addressed
Billing disputes and outage complaints dominate consumer grievances with slow resolution cycles
What this tool does
Analyses electricity consumer grievances for Ministry of Power and DISCOM teams — classifying billing and outage complaints, tracking resolution against the Rights of Consumers Rules, spotting systemic root causes, and drafting quality replies.
Are you from Ministry of Power?
We will deploy this tool for your office free of charge — built, tested and handed over, with training for your team.
Contact the project team